This is not permitted. Each username for Plus and ArcGIS organizational accounts is intended for a single user. If multiple people will use the extension in your company, each person must have their own account.

There is an optional setting to allow Esri to track aspects of your usage for the purpose of understanding how you're using the extension so we can make improvements. Some examples include the number of downloads and which tools and type of symbols and labels are used. You can opt out by turning off this option in the Settings window. In addition, the map file (Ai document) that's created on our servers and sent back to you is stored for a limited time (approximately six hours) so we can check the file if anything goes wrong. Esri does not share any of this information outside of the product team; it's only used to help us debug and improve the extension.

Yes, at version 3.0, Maps for Adobe Creative Cloud supports ArcGIS Enterprise 10.9 and later.

Yes. When maps and layouts are exported from ArcGIS Pro as an Adobe Illustrator Exchange (AIX) file format, you can open the AIX file in Illustrator for graphic design. When you open the AIX file, the extension converts vector and raster map content into editable, layered artwork that you can save for use in other Adobe Creative Cloud applications.

Yes, you can define a projection for a mapboard in the Compilation window. See Update layers for more information.

No, both vector and raster maps and layers can be used in the app. The output in Illustrator is vector for feature layers and image for raster layers. In Photoshop, however, both vector and raster layers are output as raster.

Yes, before you sync a mapboard, you can use the style editor in the Compilation window to change the appearance of a layer in the map.

Some web map smart mapping symbology does translate differently when it's downloaded into Adobe Illustrator.

No. Although the extension does allow you to use the smart mapping functionality, there are some considerations to be aware of.

Yes. This functionality is available when you use the Share button in the Compilation window.

If you installed version 1.5 (or later) using a setup file that you downloaded from the Esri website, when a new update is available, you'll see a notification message in the Mapboard window after you sign in. You can choose whether to update immediately or at a later time.

Try enabling (or disabling) Adobe Illustrator or the Photoshop GPU Performance setting.

As an extension, the windows are not as responsive as the native dialog boxes inside of Illustrator or Photoshop. Wait until you see the blue bar before releasing the window.

You can ask questions in the Esri Community by going to the ArcGIS Maps for Adobe Creative Cloud GeoNet page. If you have an ArcGIS organizational account through an organization with a maintenance plan, Esri Technical Support can help you with the extension.

Yes, you can use this app with non-English Illustrator. However, the user interface for this app will display all the controls in English. Greater internationalization support is expected to be provided in future releases.

Yes. It will take 2-3 business days to get a receipt after buying a Plus account.

Esri never receives your credit card information. We follow the industry standard, using a third-party vendor called Paymetric, which is a PCI-compliant payment processor. We do not store your credit card information; we only receive a token that can only be decrypted by Paymetric.

Your account is renewed and payment automatically charged each month until you request that your account be cancelled, which you can request via the Account Management page. Your credit card is authorized three days before the term end date. An email is sent during the authorization of the credit card and an invoice email is sent once the order is processed. Your access is extended for 30 days from the start date.